betpkr Privacy Policy

1. Who We Are

betpkr ("betpkr", "we", "us", "our") is the operator of the online betting and casino platform accessible at https://betpkr.asia and any associated sub-domains or applications (collectively, the "Platform"). betpkr acts as the data controller in respect of the personal data collected through the Platform. This Privacy Policy is issued in accordance with internationally recognised data protection principles and applicable regulations governing the processing of personal data.

By registering a betpkr account or by continuing to use the Platform after this Policy has been published or updated, you acknowledge that you have read and understood this Privacy Policy and you consent to the collection and processing of your personal data as described herein.

2. Data We Collect

betpkr collects personal data through several channels: account registration, payment processing, KYC verification, Platform use, and communications with our support team. The categories of personal data we may collect include:

2.1 Identity & Contact Data

• Full legal name as it appears on your CNIC or other government-issued identification document
• Date of birth (for age verification — betpkr services are for adults 18 and above only)
• Pakistani mobile number (primary account identifier and OTP delivery channel)
• Email address (for account notifications and support communications)
• Residential address (for KYC and fraud prevention purposes)

2.2 Verification Documents

• Copy of CNIC (front and back) or other acceptable government-issued photo ID
• Proof of address documentation (utility bill, bank statement dated within 90 days)
• Proof of payment method ownership (screenshot of JazzCash or Easypaisa wallet, or bank statement showing account holder name)

2.3 Financial Data

• JazzCash account number, Easypaisa account number, or bank account details (IBAN) used for deposits or withdrawals
• Transaction history: deposit amounts, withdrawal amounts, timestamps, and payment reference numbers
• PKR wallet balance and bonus balance within your betpkr account at any point in time

2.4 Betting & Gaming Activity Data

• Bet history: selections, stakes (in PKR), odds at time of placement, settlement outcomes
• Casino and slots game history: game titles, rounds played, stakes, outcomes
• Session data: login timestamps, session duration, in-session activity patterns

2.5 Technical & Device Data

• IP address at the time of account registration and subsequent logins
• Device type, operating system, browser type and version
• Geolocation data derived from IP address (country and city level only)
• Cookie identifiers and similar tracking technologies (see Section 6)

3. How We Use Your Data

betpkr processes your personal data for the following purposes. The table below maps each purpose to the primary data categories involved:

Purpose	Data Categories Used
Account registration and management	Identity, Contact, Technical
Age verification and KYC compliance	Identity, Verification Documents
Processing deposits and withdrawals in PKR	Financial, Identity
Settling bets and casino game rounds	Betting & Gaming Activity, Financial
Fraud detection and anti-money laundering	Identity, Financial, Technical, Betting Activity
Responsible gaming monitoring and self-exclusion enforcement	Identity, Betting & Gaming Activity, Contact
Customer support and dispute resolution	Identity, Contact, Betting Activity, Financial
Platform security, session monitoring, and login activity alerts	Technical, Identity
Sending transactional notifications (deposit confirmed, bet settled, etc.)	Contact, Financial, Betting Activity
Sending promotional communications (where consent is given)	Contact, Betting & Gaming Activity

betpkr will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or as otherwise permitted by applicable law.

4. Legal Basis for Processing

betpkr processes your personal data on the following legal grounds, consistent with internationally accepted data protection principles:

• Contractual necessity: Processing required to fulfil the betpkr player account agreement with you — including account creation, payment processing, bet settlement, and customer support.
• Legal obligation: Processing required to comply with applicable anti-money laundering regulations, age verification requirements, and regulatory reporting obligations — including KYC verification and transaction monitoring.
• Legitimate interests: Processing carried out in betpkr's legitimate interests of maintaining Platform security, detecting fraud, preventing multi-accounting, and improving the Platform — provided such interests are not overridden by your rights and freedoms.
• Consent: Processing for direct marketing, promotional communications, and optional personalisation features — which you may withdraw at any time by contacting betpkr support or adjusting your account preferences.

5. Data Sharing & Disclosure

betpkr does not sell your personal data to third parties. We may share your personal data with the following categories of recipients strictly on a need-to-know basis:

• Payment processors: JazzCash, Easypaisa, and banking partners (HBL, UBL, Meezan Bank, Bank Alfalah) require transaction-level personal data to facilitate deposits and withdrawals in PKR.
• KYC and identity verification providers: Third-party identity verification services engaged to verify CNIC documents and assess fraud risk during account onboarding.
• Game providers: Evolution Gaming, Pragmatic Play, JILI, PG Soft, and other licensed game studios receive anonymised or pseudonymised session identifiers to facilitate game play and resolve disputes. They do not receive your full identity data.
• Regulatory and law enforcement authorities: betpkr will disclose personal data to competent authorities where required to do so by applicable law, court order, or regulatory direction — including for anti-money laundering investigations.
• Responsible gaming organisations: Where a self-exclusion or problem gambling flag is raised, betpkr may share relevant account information with designated responsible gambling registries where required by licence conditions.
• IT and security service providers: Cloud hosting, cybersecurity, and platform infrastructure providers who process data strictly as processors under data processing agreements with betpkr.

Any third-party service providers engaged by betpkr are required by contract to maintain appropriate technical and organisational security measures and to process personal data only on betpkr's documented instructions.

6. Cookies & Tracking Technologies

betpkr uses cookies and similar tracking technologies on the Platform. Cookies are small text files stored on your device that help betpkr deliver a functional, secure, and personalised experience. The types of cookies betpkr uses include:

• Strictly necessary cookies: Required for Platform operation — including session authentication tokens that keep you logged in to your betpkr account, security cookies that detect anomalous login patterns, and load-balancing cookies that distribute server traffic.
• Analytics cookies: Aggregate, anonymised data on Platform usage patterns (pages visited, session duration, device types) used to improve the betpkr user experience. No individually identifiable betting or financial data is included in analytics.
• Preference cookies: Store your language, currency display, and interface preferences so betpkr remembers your settings between sessions.

Strictly necessary cookies cannot be disabled as they are essential to Platform function. You may control analytics and preference cookies through your browser settings. Note that disabling certain cookies may affect Platform functionality.

7. Data Retention

betpkr retains personal data for as long as necessary to fulfil the purposes described in this Policy, including legal and regulatory obligations. The following general retention periods apply:

• Account data and KYC documents: retained for a minimum of five years following account closure, in compliance with anti-money laundering record-keeping requirements.
• Betting and transaction history: retained for a minimum of five years from the date of the transaction or bet settlement.
• Technical logs (IP addresses, device data): retained for up to 12 months unless required for an ongoing investigation or legal proceeding.
• Support communications: retained for three years from the date of the interaction, unless the communication relates to a dispute that remains unresolved.
• Marketing consent records: retained for as long as your consent remains active and for 12 months following withdrawal of consent.

Following the expiry of the applicable retention period, betpkr will securely delete or anonymise your personal data in accordance with its data disposal procedures.

8. Security Measures

betpkr implements and maintains a comprehensive set of technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption applied to all data transmitted between your browser or device and the betpkr Platform
• At-rest encryption for databases containing personal and financial data
• Role-based access controls ensuring betpkr staff access only the personal data strictly necessary for their job function
• Two-factor authentication available and encouraged for all betpkr player accounts
• Automated anomaly detection and login activity monitoring with geo-location mismatch alerts
• Regular penetration testing and security audits conducted by independent security professionals
• Staff training on data protection and information security practices

Notwithstanding these measures, no internet transmission or electronic storage system can be guaranteed to be completely secure. In the event of a personal data breach that is likely to result in a high risk to your rights, betpkr will notify affected players without undue delay in accordance with applicable regulatory requirements.

9. Your Rights

Subject to applicable law and betpkr's legitimate interests (including fraud prevention and regulatory compliance obligations), you have the following rights in respect of your personal data held by betpkr:

• Right of access: You may request a copy of the personal data betpkr holds about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to betpkr's legal retention obligations.
• Right to restriction: You may request that betpkr restrict the processing of your personal data in certain circumstances, for example while a rectification request is being considered.
• Right to data portability: You may request a structured, machine-readable copy of the personal data you have provided to betpkr for transfer to another service provider.
• Right to object: You may object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing carried out on legitimate interests grounds.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of these rights, please contact betpkr support. betpkr will respond to verified requests within 30 calendar days. betpkr may request proof of identity before processing a data subject rights request.

10. Children's Privacy

betpkr's Platform and all associated services are strictly intended for adults aged 18 years and above. betpkr does not knowingly collect personal data from individuals under the age of 18. If betpkr becomes aware that a minor has provided personal data or registered an account, that account will be immediately suspended, all associated data will be deleted, and any funds held will be returned to the deposit source following verification.

If you are a parent or guardian and you believe that your child has registered a betpkr account, please contact betpkr support immediately so that we can take appropriate action.

11. Changes to This Privacy Policy

betpkr reserves the right to update or amend this Privacy Policy at any time. The revised Policy will be published on this page with an updated "Last updated" date. Where changes are material — for example, where we introduce a new purpose for processing your personal data — betpkr will endeavour to notify you via your registered email address or a prominent notice within the Platform prior to the changes taking effect.

Your continued use of the betpkr Platform after the effective date of an updated Privacy Policy constitutes acceptance of the revised terms. If you do not agree with any change to this Policy, you should cease using the Platform and may request account closure by contacting betpkr support.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way betpkr processes your personal data, please contact our support team. All privacy-related queries are treated with priority and handled by staff with specific data protection responsibilities.

For complaints about betpkr's data processing that cannot be resolved through our internal process, you may escalate to the relevant supervisory authority in your jurisdiction.